Translation Services

Translation Services offers all members free access to LanguageLine Solutions‘ highly trained professional linguists 24 hours a day, seven days a week in over 240 languages.

How to contact translation support

Dial 1.866.874.3972

Provide the automated attendant:

• Six-digit client ID: 277749
• Language preference:
  • No. 1 for Spanish
  • No. 2 for everything else, then specify the language needed
• Enter the secondary code provided by your Physician Liaison
• Company name (if asked): Calgary West Central PCN
• Once an Interpreter is connected to the call, add your patient to the line
• Record the following information in the patient chart about the call:
  • Date and time
  • Language spoken
  • Interpreter’s name and ID number
  • Phone number dialed
  • Client ID number

Tips for working with an Interpreter

For compliments or concerns about the translation service, please contact the AHS Interpretation Advisor or notify your Physician Liaison.

How to gain access

To contact an interpreter for free over-the-phone translation support:

• You will need the CWC PCN client ID (277749) and a unique secondary code for each clinic in which you work
• To obtain your secondary code(s), please contact your Physician Liaison
• Access must be requested by physician members only

Quality and confidentiality guarantee

In keeping with AHS’s confidentiality requirements, calls are not recorded. LanguageLine adheres to the highest standards for testing and training interpreters and their documented process conforms to the standards for interpretation vendors in Alberta.