Translation expertise for a diverse population

Communication is critical in health care, but you face a challenge. Data from Statistics Canada indicates:

• 35.9 per cent of Calgarians have a mother tongue other than English
• 24.6 per cent of Calgarians predominantly speak a language other than English at home

To support your patient-physician communication, we offer all members and our regulated health professionals Translation Services via LanguageLine Solutions’ highly trained, professional linguists.

Their translation expertise is available:

• For over 240 languages
• All day, every day
• Over the phone at 1.866.874.3972

To access the interpreters for free, members can contact the service using both:

• Our PCN’s client ID (277749)
• A secondary code for each clinic where they work

To get a secondary code for a clinic, please get in touch with your Physician Liaison.

You can also check out tips for working with an interpreter and detailed instructions on how to access the service and what to record in the patient chart on the Transaltion Services page.

Get the details