PSP: Effective, sustainable panel management

Our Panel Support Program (PSP) can support you with developing and maintaining your panel processes to ensure they are effective and sustainable.

Through this program, a Health Information Coordinator (HIC) and/or our Quality Improvement Consultant can:

• Help you develop a standardized, formalized process for paneling in your clinic
• Provide you with resources to make panel processes sustainable
• Assist you with CII/CPAR onboarding if you have not already joined

If you choose to join the new Primary Care Physician Compensation Model (PCPCM), having accurate and well-maintained EMR data will help ensure your panel size is as accurate as possible.

PCPCM panel sizes are primarily determined through monthly automatic EMR uploads to CII/CPAR. The PCPCM panel size determination process is not managed or evaluated by our PCN.

Please note: Your PCPCM panel size may vary from your EMR panel due to:

• Out-of-province patients (included in CPAR panel but not PCPCPM)
• Unresolved CII/CPAR conflict reports (patients assigned in CPAR to more than one primary care physician) or demographic mismatches

The PSP is an excellent facilitated service to help you develop a process for maintaining accurate panel data and managing incoming conflict reports.

Additional information about our PSP is available on its dedicated web page, along with a PSP toolkit.

Questions about:

• Any PCPCM panel size discrepancies can be directed to eHealth Services Provider Support (call 1.855.643.8649 between 8:15 am and 4:30 pm, Monday – Friday, or email [email protected])
• The PCPCM, in general, can be submitted to the AMA through their web form

To learn more about participating in the PSP, please contact your Physician Liaison.