Physiotherapy Program

Our Physiotherapy Program provides eligible, referred patients an appointment with one of our Physiotherapists to expertly assess their needs and determine the appropriate care.

Patients are then connected with one-on-one physiotherapist appointments, the GLA:D Hip and Knee Osteoarthritis program, an exercise-based rehabilitation plan, or AHS or community-based resources.

Eligibility and referrals

All members can refer their eligible patients to our Physiotherapy Program. Eligible patients are those:

• With general (non-acute) MSK conditions of the shoulder or osteoarthritis (OA) of the hip or knee
• Without coverage by other health payers, financial means, or access to AHS-funded services

For quick reference, the program’s full inclusion-exclusion criteria are on the referral form. The eligible shoulder, hip, and knee conditions were determined by physician feedback and program capacity. (Please review this FAQ document for more details on the program’s development.)

Please ensure you are only referring eligible, motivated patients who would benefit from our limited resources for physiotherapy (focused on improving quality of life and leading to a virtuous cycle of improvement of other health conditions).

To refer: Please complete the CWC PCN Physiotherapy Program Referral Form in your EMR (or download the form), fax it to our program, and explain the next steps to your patient. (The referral form has a link to a patient handout: bit.ly/physio-handout.)

For ineligible patients, we have compiled a concise summary of alternative services.

Download the referral form

Program details

Eligible patients referred to the program are booked an appointment with one of our Physiotherapists (30-minute virtual appointment or call) who will use their expertise to assess and determine the appropriate type of care.

Patients are then connected to the appropriate type of care:

• Physiotherapy Program: In-person, one-on-one physiotherapy appointments (up to six appointments, including a one-hour initial assessment appointment; follow-up appointments are 30 minutes and based on the plan of care developed with the patient in the first appointment)
• Physiotherapy Program: In-person GLA:D Hip and Knee Osteoarthritis program (two education sessions about OA and self-management and 12 group exercise sessions over seven weeks to build strength through functional exercises and learn to apply the exercises to everyday activities)
• Physiotherapy Program: Exercise-based rehabilitation plan developed by our Physiotherapists with the patient for self-management (our Physiotherapists will then follow up with the patient virtually)
• External services: Referral to an AHS or community-based program (e.g., Alberta Healthy Living Program, etc.) — please follow up with your patients referred outside of our Physiotherapy Program

The contracted service providers for the one-on-one appointments and GLA:D program offer numerous locations for patient accessibility.

Program monitoring and evaluation will be ongoing — along with evaluation of contracted service providers for quality assurance — so we can identify expansion opportunities for eligible conditions based on capacity and resources.

Faxed updates back to referring members:

• Notification of the outcome of the initial call (connected with one-on-one physiotherapy appointments, GLA:D Hip and Knee Osteoarthritis program, self-management, or an AHS or community-based program) or if the patient could not be contacted or declined
• Plan of care after the assessment appointment with a contracted provider for patients who are connected to one-on-one physiotherapy appointments
• Discharge summary after the completion of the one-on-one physiotherapy appointments or GLA:D Hip and Knee Osteoarthritis program
• Summary of patient activity and progress made within the self-management option

Reminder: Please follow up with your patients referred outside of our Physiotherapy Program.

Locations and hours

All locations are displayed on this map to offer an at-a-glance overview.

For one-on-one physiotherapy appointments, Peak Health & Performance is the contracted service provider with four locations:

• 5004 Elbow Dr. S.W.
• 105-3519 14th St. S.W.
• 208-7337 Macleod Tr. S.W.
• 159-2515 90th Ave. S.W.

Hours of operation are 7 a.m. – 8 p.m., Monday – Thursday; 7 a.m. – 7 p.m., Friday; and 9 a.m. – 4 p.m. on Saturday.

For the GLA:D Hip and Knee Osteoarthritis program, Momentum Health is the contracted service provider with seven locations:

• 4-12192 Symons Valley Rd. N.W.
• 1c-7005 18th St. S.E.
• 2200-8561 8A Ave. S.W.
• 5146-901 64th Ave. N.E.
• 312-3320 17th Ave. S.W.
• 129-3815 Front St. S.E.
• 110-7 Mahogany Plz. S.E.

Their hours vary slightly by location but are generally 7 a.m. – 8 p.m., Monday – Friday, and 9 a.m. – 2 p.m. on Saturday.