Access Appointment Service

The Primary Care Centre’s Access Appointment Service offers your patients temporary support in place of a walk-in clinic or ER.

Available 365 days a year, its hours of operation are 9 a.m. – 9 p.m. on weekdays and 9 a.m. – 4 p.m. on weekends and holidays.

How to refer

The Access Appointment Service is available by referral and appointment only:

• All members can refer their patients to the Access Appointment Service via the CWC Primary Care Centre referral form.
• Health Link can also direct patients who call 811 when their physician’s practice is closed to the service.

Please refer to the Access Appointment Service inclusion-exclusion criteria for assistance on making an appropriate referral.

Program details

The Access Appointment Service is available to:

• Our members’ patients who need medical care within 24 hours but are unable to obtain an appointment with their family physician
• Unattached patients within our PCN’s geographic boundaries

Through the Access Appointment Service:

• A summary of the visit is faxed to the patient’s family physician after the appointment.
• Patients receive temporary support in place of a walk-in clinic or ER.
• Patients are seen by CWC PCN physician members.

After-hours coverage

The Access Appointment Service (which includes evening and weekend appointments and on-call physician) provides members with coverage that meets the CPSA’s standard for after-hours care and emergency test results.

To ensure your clinic is compliant and patients are directed appropriately, please download the document below or contact your Physician Liaison:

• After-Hours Care and Emergency Test Results Coverage

Resources for Primary Care Centre physicians

For physicians who take shifts at the Primary Care Centre, we have compiled resources for Telus Health’s Collaborative Health Record (CHR) and the Petal scheduling platform.

Visit our CHR-Petal resources web page for:

• Video resources
• Links to step-by-step instructions
• Technical support contacts (Petal)